To solve this issue, the first thing to check do is that all updates have been applied to your Chromebook.
Updating Chrome
Normally updates happen in the background when you close and reopen your computer's browser. But if you haven't closed your browser in a while, you might see a pending update:
- On your computer, open Chrome.
- At the top right, look at More
.
- If an update is pending, the icon will be colored:
- Green: An update was released less than 2 days ago.
- Orange: An update was released about 4 days ago.
- Red: An update was released at least a week ago.
To update Google Chrome:
- On your computer, open Chrome.
- At the top right, click More
- Click Update Google Chrome.
- Important: If you can't find this button, you're on the latest version.
- Click Relaunch.
The browser saves your opened tabs and windows and reopens them automatically when it restarts. Your Incognito windows won't reopen when Chrome restarts. If you'd prefer not to restart right away, click Not now. The next time you restart your browser, the update will be applied.
Next, clear the browser cache and reopen the browser. If your session still does not connect, please follow the below steps to collect logs.
How to collect general Chrome device logs
- On the affected device, enter chrome://network in the address bar.
- At the top, click Network logs.
- Under Options, select the following checkbox options
Include a policies.json file with policy configurations.
Include all log files collected by debug as a separate archive.
Include Chrome log files in the archive.
- Click Store system logs.
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