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Technical help & troubleshooting

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  • My connection drops when streaming via GoogleCast
  • What is the difference between 6-digit and 10-digit session ID?
  • I have a 10-digit session ID on my home screen. Why can I not get a 6-digit session ID?
  • My 10-digit session ID cannot be changed. Why?
  • A file has been added to Shared items, but I cannot download it from the main screen.
  • When I share my screen, there is a delay to the main display. What actions can I take to improve this?
  • How to share logs from your device.
  • I am not able to connect to the receiver from my client device.
  • Airplay is not detecting the room name when I search.
  • My Newline panel is showing “Authorisation error” when I open Newline Cast.
  • When updating Newline Cast, I get an error on the screen and cannot use Cast any longer.
  • I cannot connect to a Montage session when using Chromebook.
  • Get updates on service uptime
  • How to collect Network Logs
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