• Back to DisplayNote.com
  1. DisplayNote Technologies Ltd
  2. DisplayNote Montage
  3. Technical help & troubleshooting

Articles in this section

  • Troubleshooting Airplay Bluetooth (BLE) connections
  • Why can't I see the remote control option?
  • Why can't I enable unlimited connections or extended Gridview?
  • I cannot connect via Miracast
  • My on screen keyboard does not appear while using Miracast screen sharing
  • My connection drops when streaming via GoogleCast
  • What is the difference between 6-digit and 10-digit session ID?
  • I have a 10-digit session ID on my home screen. Why can I not get a 6-digit session ID?
  • How to retrieve Web app logs
  • My 10-digit session ID cannot be changed. Why?
See more

A file has been added to Shared items, but I cannot download it from the main screen.

DisplayNote Support
  • February 17, 2021 10:33
  • Updated
Follow

Files can only be downloaded on client devices joined to a Montage session. This ensures the privacy of documents on a shared device.

  • Facebook
  • Twitter
  • LinkedIn
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Return to top

Related articles

  • Downloading content
  • Airplay is not detecting the room name when I search.
  • Firewalls and proxies
  • My screen is showing an “Authorisation error”. It is asking for an installer code/activation key
  • I have a 10-digit session ID on my home screen. Why can I not get a 6-digit session ID?

Comments

0 comments

Please sign in to leave a comment.

  • Copyright © 2021 DisplayNote
  • Terms & Conditions
  • Privacy Policy
  • Cookies